Racing Victoria has extended its mental health and wellbeing support to licensed, registered participants and their immediate family by offering then access to a free, independent psychological support service. Participants and immediate family can call 1300 520 122 as any time and be scheduled with a face-to-face or telephone appointment

100% PRIVATE & CONFIDENTIAL

Assure Programs (www.assureprograms.com.au) is the provider of the psychological counselling services. They operate independently and are tied to the (psychological standards of Australia) with a network of psychologists throughout the state of Victoria and Australia. They are exclusively staffer by registered psychologists, meaning they offer the highest standard of counselling services available.

I need to talk to someone, what do I do?
Simply call the 1300 520 122 where you will be greeted by Assure Services. From there they will talk with you about your needs and come up with a plan to help you.
What kind of issues can Assure assist me with?
Assure is staffed by psychologists who are equipped to talk to you about numerous issues which may be affecting your physical and mental wellbeing. Sleeplessness, anxiety, depression, feelings of helplessness caused by drug and alcohol use, gambling issues, financial and legal worries, relationship matters, work place issues and so on, to name a few.
I have issues with people in the workplace, and need some advice. Can StableLine help me?
STABLELINE can assist you to find solutions to situations you may be having in the workplace.
Sometimes, this horse racing game just takes its toll and it gets too hard. I need to speak to someone outside of my family and friends. Could I call STABLELINE?
Absolutely. Talking to someone independent and professional may provide you with solutions.
I work crazy hours as and don’t really have time to attend appointments?
Assure is staffed 24/7 and will work with you to make a time that works. You can always talk over the phone at a scheduled time.
Why is it called StableLine, but I am calling Assure services?
StableLine is the name of our industry assistance program. Assure Programs is the professional service provider contracted by Racing Victoria to provide the service for our participants. Assure provides the psychological services and offers the highest industry standards and are independent from Racing Victoria. https://assureprograms.com.au/
How will my confidentiality by maintained?
Assure is the organization that manages your care and your personal details. They are bound by strict confidentiality codes of practice.
What information will Racing Victoria get?
Assure provides Racing Victoria with a report on a quarterly basis that summarises usage / gender and general issue such as relationship/ drug and alcohol issues / Loss and grief issues ect.
Why does RV need to know anything?
Apart from good governance of the program, Racing Victoria will use the data to develop future assistance projects for industry personal.
What happens if I tell my counsellor about something that broke the rules of racing?
Nothing. Assure has no responsibilities beyond helping licensed personal via the provision of counselling services.
Is there ever a time my counsellor / psychologist can break confidentiality?
Yes. If your psychologist thinks you are at risk of harming yourself or another person then they are required by law to inform necessary parties. Like your partner if you were at risk or the police if they feared somebody else was at risk.
How long can I access free counselling for?
STABLELINE enables you to access the first 4 sessions free. If you are working with a psychologist and you both decide that you will need more sessions then they will work to transition you onto a Mental Health Care Plan which is Medicare (government) supported psychologist sessions.